At True Blend™, your confidence comes first. If you’re not completely satisfied within 30 days of delivery, you’re covered by our Risk-Free Guarantee — because real beauty should feel effortless, not risky. This policy applies to customers in the United States, Canada, United Kingdom, and Australia.

What This Guarantee Covers

Damaged, defective, or incorrect shipments → Full refund or free replacement once verified.

Lost packages → If tracking shows no delivery beyond the expected window, we’ll investigate and refund or replace.

Shade not a match? → Enjoy one Free Shade-Swap within 30 days — we’ll send the closest replacement shade at no cost.

After Your Free Shade-Swap

🔒 Once a Free Shade-Swap is used, the order becomes non-returnable and non-refundable. This keeps the program fair, prevents abuse, and ensures we can offer free exchanges to all customers.

If You Haven’t Used Your Free Swap Yet

You may choose:

Return for Refund→ Product refund minus original shipping and a handling fee ($9 single / $12 bundle).

Keep-It Credit (Partial Refund)→ Keep your product and receive up to 50% of the product value as refund — No return required.

The exact Keep-It amount varies by condition and eligibility.

Free Shade-Swap Policy

• One complimentary shade exchange per order.
• For bundles, the free swap covers one stick from the set.
• Requires a quick photo of your current shade swatch and shipping label for accuracy.
• Ships free via Eco-Swap, or upgrade to Priority Swap ($2.95) for tracked delivery.
• Additional swaps (within 90 days) may be offered as Keep-It Credit or processed as standard returns.

Free-Shipping Adjustment & Handling Fees

For preference-based refunds (not product faults):

• If your order qualified for free shipping, a $12 outbound shipping deduction applies.
• Standard handling fees: $9 (single) or $12 (bundle).

These adjustments help us keep discounted pricing accessible and fair.

Bundle Fair-Use Guidelines

• Only one stick may be opened for trial within a bundle.
• Unopened sticks are refundable.
• The opened stick is eligible for up to 50% Keep-It Credit (no return).
• Refunds are pro-rated at the bundle’s per-unit price and subject to handling and outbound shipping deductions.
• All returns must include the detachable brush and any packaging components.
• For hygiene reasons, returned beauty items are never resold.

What This Guarantee Doesn’t Cover

• Returns requested after 30 days of delivery.
• Items damaged through misuse, neglect, or improper cleaning.
• Heavily used items or missing components outside approved programs.
• Items lost or damaged during return transit without our pre-approved label.
• Customs duties, import fees, or original shipping (unless product fault).

How to Request a Refund or Swap

Email support@thetrueblend.store with:

• Your order number and country
• A photo or short video showing the issue and the outer shipping label with tracking visible

Our team will review your request within 48 hours. If a return is required, you’ll receive a Return Authorization (RMA) and instructions. Refunds and credits are processed within 5–10 business days after verification.

Shipping & Returns Overview

Typical delivery times (business days):

• US: 7–15
• CA: 10–20
• UK: 7–18
• AU: 10–25

Return shipping is covered for damaged, incorrect, or defective items. Preference returns are customer-covered. Original shipping is non-refundable unless the product is defective or incorrect.

Special Cases

• Product damaged on arrival → Full refund including shipping.
• Preference returns → Refund = product price − original shipping − handling fee.
• Low-value or promotional items may qualify for partial refund or store credit to save you return postage.
• Bundle orders follow the fair-use and single-opened-unit policy above.

FAQs

Q: How long does shipping take?
A: US 7–15 days | CA 10–20 days | UK 7–18 days | AU 10–25 days.

Q: Who pays return shipping?
A: We cover it for defective or incorrect items. Preference returns are customer-covered.

Q: When will I receive my refund?
A: Within 5 to10 business days after verification or receipt.

Q: Can I return a gift?
A: Yes. Store credit or replacement can be issued with proof of purchase.

Q: What if my package arrives late?
A: Contact us. We’ll verify with the courier and resolve accordingly.

Our Promise

Every stick we ship is backed by care, fairness, and transparency. If it’s not right, we’ll make it right without stress or fine print. Thank you for trusting True Blend™ — Beauty That Adapts to You.

— The True Blend™ Team