Free Shade Exchange Program
At True Blend™, we get it, finding your perfect foundation shade online can feel like a gamble. That’s why every order includes one complimentary shade exchange, completely free of charge.
NO RETURNS. NO EXTRA SHIPPING. NO HASSLE.
Your perfect tone is our promise.
How It Works
Step 1 — Try it on.
Apply your True Blend™ stick and give it a few moments to adjust to your undertone.
If the shade isn’t quite right, don’t worry — you’re covered.
Step 2 — Show us your swatch.
Take a quick photo of the applied shade on your cheek, jawline, or wrist in natural light.
Email it to support@thetrueblend.store along with your order number and name.
Step 3 — We send your new match — free.
Our team will review your photo within 48 hours and ship your replacement shade via our Eco-Swap Service at no cost to you. Need it faster? Upgrade to Priority Swap ($2.95) for tracked shipping.
Program Details
- One free exchange per order within 30 days of delivery.
- Applies to all orders in the United States, Canada, United Kingdom, and Australia.
- For bundle orders, the free exchange covers one stick from your set.
- Additional exchanges or international reships may incur a small handling or shipping fee.
- Photo verification helps ensure you receive the right tone on the first swap.
Why We Do It
Because makeup should adapt to you, not the other way around. Our adaptive-tone technology gets you close — the Free Shade Exchange gets you perfect. We believe confidence should never come with conditions.
Need Help?
Our support team is here to make your exchange smooth and effortless.
📩 support@thetrueblend.store
🕒 Mon – Sat | 10 AM – 6 PM (EST)
Pair it with our 30-Day Risk-Free Guarantee
Still unsure? Every purchase is also covered by our 30-Day Money-Back Guarantee — so you can try True Blend™ with zero risk from the moment you open the box.
💖 Your tone, your texture, your True Blend™ — guaranteed.